Disclaimer

UK Contracts Group can only be held liable for the extent of works carried out by UK Contracts Group.

No liability shall be accepted in respect of defects/changes in existing installation or in respect of parts not

supplied and fitted by UK Contracts Group.

UK Contracts Group shall not be held responsible for any loss or damage to property, materials or injuries

to individuals caused by the personal actions of the customer or other household members or guests

before, during or after such works have been carried out.

All advice provided by UK Contracts Group is offered as an opinion only and the customer accepts such

opinions at their sole discretion and risk. The customer employs the services of UK Contracts Group at his

or her sole risk at all times.

Definitions

Variations:

Variations shall include additions, omissions or substitutions to the originally agreed work, fittings and

fixings, etc.

Payment Terms

Unless explicitly agreed prior to commencement of work, payment will be due in full upon completion of the

work or services provided.

All prices include VAT at the appropriate rate.

Acceptable methods of payment are:

• Electronic Payment (BACS)

• Cash

• Card (for which a 2% surcharge will be payable on all amounts due to charges given to UK Contracts

Group)

All materials and goods supplied by UK Contracts Group shall remain the property of UK Contracts Group

until the full invoice has been paid by the customer.

Quotations

All quotations for work will be provided based on the information given to UK Contracts Group by the

customer. Any variations to the work following the issue of the quotation and prior to commencement of

work shall result in a revised quotation being issued for acceptance.

For variations after work has commenced, a fixed price to cover the variation shall be agreed between UK

Contracts Group and the customer and added to the final invoice.

In the event that requirements change due to insufficient information having been provided, defects found in

existing installations, etc. the customer will be liable for any additional expense incurred.

Quotations shall remain valid for acceptance by the customer for a period of one calendar month following

the issue of the quotation and work is to commence within a year from the date of the quotation else a new

quotation will be required.

Estimates

Estimates are provided on a best endeavours basis only and, unless a fixed price quotation (see above) has

been provided to the customer, work will be charged based upon the price of parts provided by UK

Contracts Group plus labour which will be charged by the hour or part thereof and may include time taken

to research, source and purchase any materials provided.

Unforeseen Costs

The customer shall be liable to meet the cost of any additional work, services or fittings that need to be

provided to rectify any event or situation which arises during the course of the works that are unexpected or

are beyond UK Contracts Group control. UK Contracts Group cannot be held responsible for such events or

situations.

UK Contracts Group - 5 Windrush Road, Kesgrave, Suffolk, IP5 2NY

Tel: 01473 622558 - Mobile: 07915650707

VAT Number 174 2813 07

Liability

UK Contracts Group can only be held liable for the extent of works carried out by UK Contracts Group. No

liability shall be accepted in respect of defects in existing installations or in respect of parts not supplied by

UK Contracts Group. UK Contracts Group shall not be held responsible for any loss or damage to property,

materials or injuries to individuals caused by the personal actions of the customer or other household

members or guests before, during or after such works have been carried out.

All advice provided by UK Contracts Group is offered as an opinion only and the customer accepts such

opinions at their sole discretion and risk. The customer employs the services of UK Contracts Group at his

or her sole risk at all times.

Heath and Safety

UK Contracts Group will take appropriate and practical measures to ensure the environment in which works

are being carried out is safe to avoid risk of injury to UK Contracts Group or other parties; the customer is

expected to do the same. Outside of working hours, where works are ongoing, UK Contracts Group

accepts no liability for the actions of the customer or other household members or guests which result in

damage or injury to persons or property.

UK Contracts Group reserves the right to refuse to undertake work in an environment which is deemed to

be unsafe or where the works are considered to be unsafe, illegal (or out with the spirit of the Building

Regulations/HETAS) or where UK Contracts Group considers the other parties will be put at risk as a result

of the works being undertaken.

If the customer notices any situation, property, equipment or materials that they believe to be unsafe they

must mention it to UK Contracts Group immediately.

If any form of asbestos or other hazardous material covered by the Control of Substances Hazardous to

Health (COSHH) regulations is discovered on site, UK Contracts Group will notify the customer and may

cease work until it has been removed and disposed of in compliance with the relevant legislation. The cost

of removal and disposal shall be met by the customer.

Duty of Care

UK Contracts Group accepts that it has a duty of care to the customer in respect of materials,

workmanship, security, property and belongings and will conduct its business in a manner such that a

reasonable level of care is provided.

Building Regulations/HETAS

UK Contracts Group reserves the right to refuse to carry out any work which is in breach of the Building

Regulations/HETAS or which it believes to be in breach of the Building Regulations or the spirit in which

they are intended.

Services and Waste

The customer will provide and pay for all power and water reasonably used by UK Contracts Group to

undertake the work.

Unless otherwise agreed between UK Contracts Group and the customer, waste removal and disposal will

be organised by and at the cost of the customer.

Insurance

As a professional business, The Company maintains in force with our current Business insurer the following

Insurance cover arrangements:

• Public Liability £2m

Complaints and Compliments

Should the customer have a complaint about the services or work provided by UK Contracts Group, these

should be raised with UK Contracts Group as soon as possible.

Trading names:

UK Paving And Brickwork, UK Artificial Grass & Maintenance, UK Paving Supplies, UK Paving Supplies, UK

Artificial Grass Supplies and UK Porcelain Patios are all names run under the company UK Contracts

Group. Simon Bardwell trades as UK Contracts Group

UK Contracts Group - 5 Windrush Road, Kesgrave, Suffolk, IP5 2NY

Tel: 01473 622558 - Mobile: 07915650707

VAT Number 174 2813 07

Labour and works guarantees:

Guarantee certificates will be eligible once payment is received in full to Simon Bardwell Trading As UK

Contracts Group from the names detailed which will become active from the date stated. UK Contracts

Group will replace products used at the address stated within 10 years of the commencing date free of

charge if products become faulty. This applies to Marshalls products and Grass products only though not

utility or standard products. If a customer has agreed any compensation from Marshalls we reserve the right

to terminate any further guarantees ourselves. We are a registered installer for Marshalls and work by their

terms and conditions. All other products are guaranteed for 1 year only. A garden wall, driveway or patio

constructed by UK Contracts Group with materials supplied by UK Contracts Group will be covered for 1

year for installation issues. The installation guarantee will only come into effect when a concrete base is

supplied for driveways and patios and laid by UK Contracts Group and or other installations are constructed

by UK Contracts Group to our specification. Any other bases supplied other than by UK Contracts Group will

not be included. Artificial grass will be installed as per our quotes show unless otherwise stated. Artificial

grass will be cut to within 1-7mm+/- and to the nearest row possible. All walls built by UK Contracts Group

on original foundations will not be covered due to unknown structure of original foundation. This does not

effect the material guarantee. All concrete products may (or may not) in their early stages appear to have a

white stain on the face of the product. This is efflorescence. It is only temporary and over a period of time will

disappear. It can also occur depending on where the product has been stored. (i.e. outside open to the

elements). Please be aware this does not in anyway effect the durability of the product itself. UK Contracts

Group cannot be accepted for responsibility of this occurrence in anyway. The guarantee will take effect only

when the project has been completed and this is defined as all works being completed by UK Contracts

Group and the customer has made full payment of the value quoted. Payment to be made to a member of

staff before they leave site on day of completion of works The guarantee covers the installation of the UK

Contracts Group products only and does not extend to cover fees paid for garden designs, soft landscaping,

alternative un-supplied products or any additional supplementary constructions. The guarantee does not

cover high power pressure washing. Trial areas should be tested before larger areas take place. In most

cases with pressure-washing, sand will be disrupted from the joints and after the area has dried will need

immediate replacement. Mortar could also be removed from joints when pressure-washing and if so, needs

immediate replacement with good quality strong mortar. UK Contracts Group cannot be held responsible for

any defacing of installations after works have been completed. All walls built with no coping will be held to a

1 year guarantee. We will not be held responsible to any pointing after installation due to cracking with earth

movement. To avoid hairline fractures is to have the joints pointed with resin. This will be offered in a quote

though if not used all is done using a 4 and 1 sand cement mix to make sure the joints last for a very long

time. 4 and 1 pointing is guaranteed for 6 months where all other resin jointing are guaranteed for 3 years.

UK Contracts Group can not be held responsible for hairline fracturing to size movement in products. In the

event of damage we can change the area at a quoted price. The guarantee also covers the installation for

reasonable domestic use and does not extend to cover damage or deterioration caused by, or resulting from:

accident, misuse, heavy goods vehicles (above 3.5tonnes) , natural weathering (colour dysfunction), lack of

maintenance, including re-pointing where necessary, impact damage, commercial use or staining caused by

any substance whatsoever, non cleaning of grass or burns from flames. The guarantee does not cover any

form of damage, accidental or otherwise, caused to person or property prior to, during or after the

construction. Neither does it cover, movement, expansion or contraction of sub-soil or sub-base due to

climatic changes, tree root activity, underground drains and changes to the local water table, therefore the

guarantee does not cover damage caused by these or related factors. Any claim directed to any part of the

finished surface being less than 150mm below the damp proof course of any adjacent wall, will not be

covered. In the event of a claim, every reasonable effort will be made to ensure that remedial work is

completed in a colour, pattern and finish as specified in the original contract. However, due to product

evolution and the natural weathering of the existing installation, no assurance can be given that an exact

match would be possible though every effort will be made to match all of products to the best possible order.

All works to be rectified (if needed) will be completed to a time suitable to UK Contracts Group. The

guarantee provided by UK Contracts Group is solely for the detailed named customer and we reserve the

right to change meanings and/or terms and conditions when necessary. UK Contracts Group pride ourselves

in our work and will always do our best to resolve any problems that may arise. Your complete satisfaction is

always our number one priority.

UK Contracts Group - 5 Windrush Road, Kesgrave, Suffolk, IP5 2NY

Tel: 01473 622558 - Mobile: 07915650707

VAT Number 174 2813 07

Merchant Policies