Terms & Conditions

The Terms And Conditions set out by UK Paving Supplies are shown for your full attention and by ticking the box you are agreeing to these Terms And Conditions set out.

When we use the word “Special” we are relating to the specific products we are offering.

We do not hold stock of all products due to the full amount on offer and all products are either brand new from Marshalls or are made to order.

All delivery times differ depending on your area in the country

To keep prices as low as we can we must make half and full lorry orders to your area. This can cause lead times to be higher in some areas than others though most delivery times between all types of products will be made between 2-15 working days after your order depending on product choice.

To achieve 2-5 day deliveries an order must consist of the following

Driveway products – 4 packs minimum

Walling products – 2 packs minimum

Paving products – 2 packs minimum

Pathway products – 2 packs minimum

Step products – 2 packs minimum

Decorative aggregates – 2 packs minimum

Edging products – 2 packs minimum

Clad walling products – 5 pack minimum

Symphony paving – 1 pack minimum

If you’re mixing and matching any products please contact us for further details to ensure your order qualifies for 2-5 day delivery.

Single amount products like kerbs and accessories can take a long time for delivery as Marshalls will not ship out singular products on there own. We use our own shipping methods and may arrive at a different time if ordered with bulk orders.

Some areas of the UK are subject to additional charges. This is mainly offshore areas. All UK mainland does not occur this charge. If you are unsure please ask first.

Once an order is placed with UK Paving Supplies we will send you a confirmation. Deliveries are made between Mondays to Saturdays excluding Sundays and bank holidays.

All Deliveries are subject to availability and to your area.

We reserve the right to change the cement supplier even after a purchase has been made.

The time slot of delivery can be anytime between 7:30am and 6pm however a phone call will be made prior to delivery.

All deliveries are by hiab lorries. (20 plus tonne large Lorries with hoists/cranes).

Due to health and safety reasons, manual lifting is excluded and kerbside deliveries are the only way, therefore please let us know of any restrictions or obstructions when ordering.

Any deliveries that encounter problems with delivering as a result of failure to comply with the asking of obstruction the customer will be held responsible for full costs of the aborted delivery or redelivery.

Any foul language or abuse is given to drivers will entail in the delivery being aborted and restocking charges for returns given to the customer to pay in full before any refunds are given.

Drivers reserve the right to make deliveries if they feel possible to and denial of this will incur restocking charges for returns given to the customer to pay in full before any refunds are given.

UK Paving Supplies will not and cannot be held responsible for customers giving the right of way for lorries to be asked off the roadside on to properties causing damage. This must be discussed with your delivery driver first

Drivers are not responsible for any additional lifting or carrying of goods.

All extra handling and palleting will incur a £78 fee. The customer will be informed of this fee if it is to be included.

All currency is in GBP Sterling

Every effort will be made to the given delivery date however we will not and cannot be held responsible or liable for any loss of time, monies and tradesmen being booked should we be unable to make scheduled times and dates.

Free delivery on all orders over £320.00

All deliveries to be signed for unless otherwise agreed. However, if no one is in we can drop off and post your delivery note. Specific times cannot be given

UK Paving Supplies has the rights to cancel any completed orders due to pricing mistakes, Stock amounts and End Of Line Production of products.

Artificial grass orders are delivered on certain days depending on where you are in the country. This is solely down to Marshalls.

All phone orders. We can not and will not be held responsible for phone orders being wrong. This includes products and/or colour that may be wrong due to order not being placed through the website where clear identification of your order is visible

All enquires will be valid for 28 days. If you wish to purchase after this time period please let us know of your original quote and we will try our hardest to keep that price for you.

UK Paving Supplies cannot refund any accidental delivery fees if the option was not taken due to Admin fees and return card fees we incur for us to process. Please make sure you tick the free delivery box to avoid being charged.

UK Paving Supplies is a company of  UK Contracts Group. We are a Registered Marshalls Installer and are licensed to use the entire Marshalls Logos and Images. Any person(s) found using the images who are not an officially registered member will be reported. All colours shown on UK Paving Supplies site are exact as the photographic process will allow. We strongly recommend that colours are judged and chosen from actually samples rather than a photographic representation.

Any cancellation of an order must be made in writing to info@www.ukpavingsupplies.co.uk

Any updates to deliveries for all orders will be answered through email only. This is quicker for us and you (The Customer) to locate your delivery. Please do not call for order updates.

Returning goods. All pre deliveries and deliveries made by UK Paving Supplies or Marshalls are eligible to be returned if unwanted. This can be completed by returning the goods yourself or by us (UK Paving Supplies) collecting from you. This includes any orders en route via a Marshall’s lorry as well. You will incur the full collection costs from Marshalls and our £50+vat restocking cost. Restocking fees will depend on your position in the country and to how far away you are from our headquarters and a percentage charged by Marshalls for the collection and re-stocking. All returning goods must be in their original packaging and in perfect re-selling condition. We will not accept returns of damage to goods or packaging. All split packs are classified as special orders and can not be returned.

When UK Paving Supplies offers to better other competitors prices this must be before a purchase is made. Any prices found after purchase, will not be refunded. Any refunds wanted will incur card fees and restocking charges as per our Returning Goods guide.

Refunds. All refunds will be processed within 30days

UK Paving Supplies cannot be held responsible for product size changes. This includes any new order placed to match in with previous orders.

Product do’s and donts –

Fairstone, Limestone, Natural Slate

Joint widths may vary due to the inherent size tolerance of Natural Sandstone Paving. Paving should never be butt jointed

If used indoors, paving should be sealed with a proprietary water-based acrylic sealant

Because these are natural materials cut to size there are occasional minor plan size variations. This can normally be allowed for in the laying pattern but it is recommended that layout is checked ‘dry’ before jointing

Though the natural origin of stone means variation in colour is inevitable, Marshalls strives through expert hand selection, to ensure the integrity of colour within each colour range

Although every effort is made to ensure consistency of product, colour or texture variation between production batches can occur. Despite the use of quality materials, modern and up to date manufacturing techniques and quality control, variation between production batches does occur.  Whilst any differences are generally quite minor, they will be noticeable when units from two production batches are laid consecutively within a single area.

The colours shown are a representative sample and viewing the actual product is recommended

Marshalls recommends paving be laid on a full bed of mortar with joints between 8-15mm wide and fully pointed with mortar or use brush-in Weatherpoint 365

Weatherpoint is not recommended by Marshalls for use with Granite Eclipse

Fairstone Circles

Circles and Squaring-off Kits should be dry laid prior to bedding on mortar to ensure all joint widths are equal

Eclipse natural granite

Eclipse should be bedded on a full bed of white cement and fully pointed with an outdoor waterproof grout

Lay shiny surface down

Paving should not be butt jointed

If used indoors, paving should be sealed with proprietary water-

based acrylic sealant

If the intended area is subject to prolonged sunlight, it is recommended that when laying the Graphite colourway, movement joints are provided at 6-metre centres

Coach House

The manufacturing process means that Coach House Paving should be fully bedded on mortar

Paving joints should be 8-15mm wide and fully pointed with mortar or using Weatherpoint 365

Do not use de-icing salts or chlorine-based products on this paving

Woodstone

Do not use de-icing salts or chlorine-based products on or adjoining Woodstone products

The manufacturing process means that Woodstone Sleepers should be bedded on mortar

If laid flat, Woodstone Sleeper joints should be either open (25-30mm) and completely free draining or 8-15mm wide and fully pointed with mortar. Decking joints should be 6mm wide and also fully pointed

Heritage, Octants

The manufacturing process means that Heritage Paving should be bedded on a full bed of mortar

Paving should not be butt jointed

Do not use de-icing salts or chlorine-based products on, or adjoining, the finished paving

If used indoors, paving should be sealed with proprietary water-

based acrylic sealant

Argent

Paving should not be butt jointed

Firedstone

Paving joints should be 8-15mm wide and fully pointed with mortar or using brush-in Weatherpoint 365

Paving should not be butt jointed

Do not use de-icing salts or chlorine-based products on, or adjoining, the finished paving

If used indoors, paving should be sealed with proprietary water-based acrylic sealant

Saxon

On no account must Saxon Paving be butt jointed

Circles and Squaring-off Kits should be laid dry before bedding on

mortar, to ensure all the joint widths are equal

Perfecta

Avoid butt jointing Perfecta paving

Regent

Regent Paving should not be butt jointed

Cobblestone setts

Do not use de-icing salts or chlorine-based products on, or adjoining the finished paving

Recommended for foot traffic only

Drivesett Deco Paths

Joint filling sand and Keybond are recommended

Weatherpoint 365

When using paving must be on a full bed of mortar. not on sand or using the spotbed method

Millstones

we only supply the dry millstone element of this feature. A sump and water pump must be sourced separately

Pebbles and cobbles, Rockery and decorative aggregates

Fish-friendly products should still be re-washed in clean, fresh water prior to use in ponds

UK Paving Supplies cannot and will not be held responsible for the loss of pond life and or ponds

Coach House walling & Copings

Are not coated with Marshalls Active Shield

Croft Stone

Does not need concrete footings as the retained earth on the back

face stabilises the construction. For this reason, it should not be used as a freestanding or dividing wall

Copings & Caps

Copings without drip grooves will provide protection for walls for a period of time, against the staining effect of rainfall

Priora Products

Should be constructed by qualified Sustainable Urban Drainage System Trained Persons

Fairstone sawn and tumbled

should be laid on screeded sand with a kiln-dried sand joint width of 3-5mm

Fairstone Driveway Setts

should be laid on a mortar bed of 25mm and pointed with a minimum 10mm mortar joint

Cobbletech

It is essential that blocks are taken from multiple packs to ensure good colour blending

Drivesetts and Drivesett Circles

Detailed laying instructions are included in every Circle pack

Some cutting may be required for best results

Joint filling sand and Keybond are recommended

Blend blocks from a number of packs to ensure a variegated, multi-shade effect

With argent and Natrale A rubber-faced vibrating plate should be used

Driveline And Driveline Circles

Detailed laying instructions are included in every Circle pack

Some cutting may be required for best results

Joint filling sand and Keybond are recommended

Blend blocks from a number of packs to ensure a variegated, multi-shade effect

The colours shown on the website are as exact as photographic processes will allow. We strongly recommend that colours are judged and chosen from actual materials rather than photographic representation depicted herein. Although every effort is made to ensure consistency of product colour, variations between production batches can occur. We, therefore, recommend that, when purchasing materials, especially in the case of larger quantities, they are thoroughly mixed on site.

Efflorescence. All concrete products may, in their early life, appear to lose some intensity of efflorescence staining. It is a temporary phenomenon and is in no way detrimental to the performance of the material and responsibility cannot be accepted for its efflorescence. This is quite different from efflorescence in concrete products and is caused by soluble salts within the clay being transported by water to the surface.

UK Paving Supplies trades as UK Contracts Group, 5 Windrush Road, Kesgrave, IP5 2NY.

Email info@ukpavingsupplies.co.uk Phone 07871 425550

By Checking the box at checkout you are agreeing to the above mentioned