Frequently Ask Questions

I cant find what i want?

Contact us via the “Contact Us” page or call us on the above number and we will do our best to help you

Do you have a minimum order value?

There is no minimum order though orders under a certain value may include additional pallet and wrapping costs

How do I qualify for free delivery?

Free delivery qualifies when orders are £300.00 or over

Where do you deliver to?

All areas of the UK however if you are unsure about anything please contact us before purchasing so we can make sure we can reach you.

Do you only supply to trade?

No, anyone can purchase from us.

Can the driver call me before delivery?

Yes. All deliveries will have a call made to you before delivery.

Do you accept payments over the phone?

Yes we do. All phone orders will incur an admin fee charge so its cheaper going through the website checkout. If you would like to make a phone payment without admin charges we can accept a bank transfer which does not include any extra charges on your order.

Are all products on your website available?

Yes. Any products not available will be highlighted before purchases are made. If however we do not have products available after purchase a full refund will be given. However you can wait for a delivery when we receive it.

How long does a refund take?

All refunds will be made within 24 hours though it may take longer to show in your account However, if orders have already been processed and deliveries are loaded there will be a charge.

Are products ethically sourced?

Yes. Ethical trading is at the heart of Marshalls sourcing of natural stone from overseas. The Marshalls FAIRSTONE brand of sandstone, and limestone from India and China is your assurance that the stone is quarried and processed to the strict standards of the Ethical Trading Initiative; it ensures no child labour, fair wages and safe working conditions are maintained.

Some material stone seems different size, is the natural?

Some material can vary in size and its advised to dry lay first and check products.

Will colour differ from website to arrival?

We strive through expert hand selection and manufacturing of products. Viewing the actual product is recommended

Ive seen your product cheaper elsewhere. Can you beat/match it?

Yes we can. Please contact us and we will try our very best for this to be achieved.